Kleeno Privacy Policy

Effective Date: [Insert Date]

At Kleeno, we take your privacy seriously. Protecting your personal information is a core part of how we operate. This Privacy Policy explains how we collect, use, store, and safeguard personal data for customers, visitors, and subcontractors who interact with our website, services, or communication systems.

We are committed to going beyond standard practices to ensure your information remains secure, confidential, and protected from unauthorized access, fraud, and spam.

1. Information We Collect

Kleeno may collect limited personal information necessary to provide our services effectively, including:

• Name

• Phone number

• Email address

• Service address or general location

• Service-related details (requests, photos, scheduling information)

We only collect information that is voluntarily provided by you through our website, contact forms, phone calls, text messages, or direct communication.

2. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

• Processing service requests and bookings

• Communicating updates, confirmations, or scheduling details

• Matching customers with trusted subcontractors

• Providing customer support

• Improving our platform and service quality

We do not sell, rent, or trade personal information to third parties for marketing or advertising purposes.

3. Protection Against Fraud, Abuse, and Spam

Kleeno has zero tolerance for misuse of personal data.

We actively implement safeguards to protect against:

• Fraudulent activity

• Unauthorized data access

• Spam or unsolicited messaging

• Data misuse by third parties

Your contact information is never shared for mass marketing, and all communications are purpose-driven, relevant, and tied directly to service operations.

4. Messaging & Communication Compliance

Kleeno may use SMS, email, or phone communication to keep customers and subcontractors informed. These communications are used solely for:

• Service coordination

• Scheduling and updates

• Account or subscription notices

• Limited, relevant announcements

You may opt out of messaging at any time by following the instructions included in our messages. We comply with all applicable messaging and privacy regulations.

5. Data Security Measures

We use industry-standard security practices to protect your information, including:

• Secure data handling procedures

• Restricted access to personal information

• Continuous monitoring for suspicious activity

While no system is 100% immune to risk, Kleeno makes every reasonable effort to exceed industry expectations in safeguarding user data.

6. Subcontractor Data Handling

Subcontractors on the Kleeno platform receive only the information necessary to perform requested services. They are expected to treat all customer information confidentially and use it solely for service fulfillment.

Any misuse of customer data by subcontractors is grounds for immediate removal from the Kleeno platform.

7. Your Rights & Control

You have the right to:

• Request access to your personal data

• Request corrections to inaccurate information

• Withdraw consent for communications

• Ask questions about how your information is used

We respect your rights and will respond promptly to verified requests.

8. Updates to This Policy

Kleeno may update this Privacy Policy to reflect improvements, regulatory changes, or service enhancements. Any updates will be posted on our website with a revised effective date.

9. Our Commitment to You

Your trust matters to us. Kleeno is built on transparency, accountability, and respect for personal privacy. We are committed to protecting your information and ensuring it is never compromised, exploited, or abused.

10. Contact Information

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us through our website:

www.kleenohub.com